Popup

Troubleshooting

2 articles Lan Phuong By Lan Phuong

Find answers and solutions to common questions and issues.

Why are there no pop ups showing?

Fordeer hello to you! If the popups are not displaying on your store, please refer to this article and carefully follow each step and note to ensure seamless popup display on your store. 1. Enable app embeds First of all, kindly make sure that you have enabled App Embed on the Shopify’s Theme Editor. This won't display the popup on your storefront until you've published it from our app. - Kindly go to our Dashboard, then kindly click directly on the Enable app embed button in the Quick set up guide. - After that, kindy click Save at the end to make sure everything has been updated successfully. Besides, you can do another way to turn on the App Embed. - Kindly go to Theme on the Online store, then kindly click Customize. - After that, kindly go to App Embeds, and kindly search Fordeer, and turn on the Fordeer: Popup. After that, kindly remember to click Save at the end to make sure all the changes have been updated. 2. Enable the popup status If you have done this step, please go the Popups, Banners, Applications on the side bar menu, then you can easily choose the status of the popup by activated the popups. 3. Check your settings once more time Before proceeding, please double-check your settings on the Display page to ensure everything is configured correctly. For step-by-step guidance, visit our helpdesk article: How to show notifications on page? Besides, there are some points you need to take note: - Order count gets real data from Shopify Orders to show on your store. - Recent visitors gets real data from your storefront. - The Alert box of cart timer only appears after you add some products to cart. Troubleshooting If you're not seeing your popup on your website, try these tips: - Clear your browser cache and cookies. - Check your targeting settings. - Test on different devices and browsers. We value your feedback — it helps us continuously improve ForDeer and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@fordeercommerce.io 👉 Explore more apps: Discover more ForDeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Why does the Sales notification display incorrect data?

Hello from Fordeer! If you’re noticing issues where the sales notification shows incorrect customer names or locations, this article explains why and how to resolve it. Why This Happens: When using data from Shopify orders, Shopify’s security policies prevent our app from accessing specific details like {CUSTOMER} and {LOCATION} directly from your orders. These policies are in place to protect your customers' privacy. As a result, our app generates random {CUSTOMER} and {LOCATION} data based on default settings. This is why the names and locations displayed might not match your actual order information. We sincerely apologize for any confusion caused. These measures are essential for complying with Shopify’s rules and keeping our app available on the Shopify App Store. Suggested Solutions: 1. Default Content: Use generic sales notification content, such as: “Someone already made a purchase of {PRODUCT}.” 1. Custom Data via CSV: Alternatively, upload a CSV file with your preferred customer names and locations. This allows you to display accurate information as per your needs. By following these solutions, you can maintain engaging and compliant sales notifications. Please give them a try and do not hesitate to contact us if you have any questions along the way. We value your feedback — it helps us continuously improve ForDeer and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@fordeercommerce.io 👉 Explore more apps: Discover more ForDeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!